Professional, easy to communicate with technician and honest.

They did a good kid, but I’m still waiting to hear from the mfg.

We were having problems with our ice maker in a refrigerator that was less than 1 year old. The technician, Seth, made two trips to our house–one to evaluate the problem and another to install the required parts. The installation was made quickly and effectively.

The man showed up on time explain the parts he was fixing nice guy

man got here on time fixed the problems with Samsung used the washer after he left works great

man got here on time fixed the problems with Samsung used the washer after he left works great

The technician checked my refrigerator for a water drip from the water dispenser, cleaned calcium from the line, and said the flap that seals the dispenser is working properly. He thought the drip problem was resolved and told me to call if the drip returns.

the parts took longer to get than expected but service was very good

Overall excellent from start to finish

Your rep Lenny did a great job, as he always does.

It was very professional and on time

Quick service.

Wonderful

The technician came to us is knowledgeable man. And he is very nice.

The repair staff was capable and knowledgeable. When they came for my repair, they didn’t have the part needed on their truck. I thought the problem had been correctly described when the appointment was made, but will give the benefit of the doubt to MidAmerica Appliance. The issue is that they gave the part 3-5 business days to arrive, and didn’t schedule the follow up appointment until after it arrived. Should have been proactive and had someone coming on that 5th day. The result was a 12 day gap in real time, and no oven here that whole time! Need to be smarter about scheduling, and join the world of 2 day shipping, I think.

I had my refrigerator repaired by Seth. He was skillful, knowledgeable and professional. I would not hesitate to use their services again for my other appliances.

Very quick to respond. The service technician for our region was very professional and thorough. We had to order parts, but they were quick to return once the part was obtained.

Joe was great! He was friendly and did his service efficiently. He took the time to explain the problem and had the parts with him which saved another trip.

Very friendly and professional. Seemed to know this Samsung refrigerator very well. Unfortunately they have not been able to get the refrigerator side to cool down below 40-43 degrees.

Best appliance service. So happy I found this company. Professional and responsive to my appliance repair

I was totally pleased with the service. The service call was way to arrange. The repairman arrived when he said he would. He explained the repair he made and advised me of a too costly repair on a second appliance. He was informative and very polite. Thank you for the great service.

Lenny fixed our ice maker in about 20 minutes. The first company that came out couldn’t even repair it. Lenny is very professional and polite. I would recommend him to anyone.

Adam did a great job repairing our refrigerator. I would recommend your company to anyone needing appliance repair!

It very good.

Lenny the service man came to our house, very polite nice gentleman got right down to business and figured out the problem parts had to be ordered.

very knowledgeable and took the time to explain they system and to go about troubleshooting and followed the proper steps to get the best end result.

our repair man was very nice and very good at his job explained what went wrong with our fridge even showed us the piece that went bad

Awesome service from corporate to service tech

I waited a month for the parts to come in. I called to check on them and was told they were due in by the end of that day. I find this a little strange the it took so long for the parts to come in. They came and put them in and two days later the washer did not spin a load dry. This was the third time they have replaced the computer panel and the washer is not yet 2 years old. I realize that is not your fault and you were doing your job but it has been very frustrating to not have a working washer so many times .

On time. Quick. Efficient.

On time. Quick. Efficient.

Great experience. Will call them again when needed.

Very professional and very knowledgeable. I will definitely use their services again if needed.

The guy’s that came out were well prepared and fully equipped to make the necessary repairs in a timely manner with no problems

Polite and excellent communication

Honest, fair , very knowledgeable! Would use again for any appliance they service

Excellent Service, extremely knowledgable, honest, fair pricing. Would use again and again!

The technician was great and courteous. I would have rated higher but the technician had the wrong parts and they had to wait for the correct parts to come.

The tech was truly extremely knowledgeable in his field. What a treat!
Tech Brandon.
We would like to compliment you on such a great hire. His smile and sheer happy to be here made it such an enjoyable time. Brandon was knowledge above and beyond any tec i have ever had, totally unstressful experience!
Being from Canada, this was such a treat to have such a great attitude in Brandon, and he truly loves his job!!
Bravo on this great hire of Brandon!
Merci,
Capt. Terry Webb

The tech was prompt, pleasant, thorough. It took a while to get the parts that were necessary for the job, but it wasn’t an urgent matter so I won’t fuss about that. I wouldn’t have wanted it to take two months if that meant the washer were out of operation the entire time.

Good service. Technician was very competent. My only issue was that it took far too long to get the necessary parts for my refrig.

It took quite a bit of time to schedule the initial service appointment and get the parts in stock. The technician fixed the refrigerator then had to come back because it was not properly repaired. The follow up call happened quickly and corrected the corrected. The staff was professional.

I am satisfied with the service.

The technician was knowledgeable and personable. I did have to go a week with no freezer, since there were no early appointments available.

Really like this company for repairs. Already fixed our ice maker and now our washer.

Service Technician was very knowledgeable and fix the problem.

I would have rated 5 but there was a mixup on the date the service was to be performed. Mid-America said I had called to cancel the original date which I hadn’t done. The service man earned a 5 star.

Very organized and professional. Arrived on time, went right to work. Tech had pre-ordered parts based on my info and was ready when he got here. Excellent work!

Great service. Very professional

I am extremely satisfied with your serviceman. He was very knowledgable about our refrigerator and explained in detail what he was doing and how things work on this particular product. If we have need for more service on this refrigerator I will request that he be sent for the repair. His name is Robert Butler.